Get help and contact support

If a help page doesn’t solve it, you can email Waycar support for one-on-one help or ask the r/waycar community on Reddit. Both are in the app under Settings › Support, and on the support page.

Contact support from the app

1. Open Settings. See Open Settings.
2. Under Support, tap one of:
   • Email Support to write to support@waycar.dev in your mail app. Every message gets an email answer.
   • Community on Reddit to open r/waycar for discussion, bugs and feature requests.

What to include

• Your iPhone or iPad model and its iOS version.
• Your Waycar version and build, from Settings › About › Version.
• What you see on screen, word for word if there’s a message. A screenshot helps.
• Whether the Host uses herdr or tmux, and whether it’s a Mac or Linux.

Never send passwords, private keys, tokens or other secrets.

Find your Waycar version

Open Settings and scroll to About. Version shows the app version, then the build number in parentheses. See Settings at a glance.

Before you write

These pages cover the most common problems:

• Can’t connect to a Host and What connection messages mean
• mosh isn’t connecting
• Agent status shows Unknown
• Notifications don’t arrive
• Chat Mode won’t start or send

Privacy questions

For privacy questions or a data request, email privacy@waycar.dev. See Privacy and analytics.