# Get help and contact support

Read help in the app, email Waycar support or ask the r/waycar community from Settings, and what to include so we can help quickly.

Start with the help pages built into the app. If a help page doesn't solve it, you can email Waycar support for one-on-one help or ask the r/waycar community on Reddit. Both are in the app under **Settings** › **Support**, and on the [support page](https://waycar.dev/support).

## Read help in the app

- **From Settings:** open **Settings**, then under **Support** tap **Help**. Search for a word or browse by topic.
- **From a feature screen:** tap **Learn More** (the question mark) to open the help page for that screen.
- **With a keyboard on iPad:** press ⌘?, then choose **Waycar Help**. See [Keyboard shortcuts](https://waycar.dev/help/keyboard-shortcuts#open-help).

## Contact support from the app

1. Open **Settings**. See [Open Settings](https://waycar.dev/help/settings#open-settings).
2. Under **Support**, tap one of:
   - **Email Support** to write to support@waycar.dev in your mail app. Every message gets an email answer.
   - **Community on Reddit** to open r/waycar for discussion, bugs and feature requests.

## What to include

- Your iPhone or iPad model and its iOS version.
- Your Waycar version and build, from **Settings** › **About** › **Version**.
- What you see on screen, word for word if there's a message. A screenshot helps.
- Whether the Host uses herdr or tmux, and whether it's a Mac or Linux.

Never send passwords, private keys, tokens or other secrets.

## Find your Waycar version

Open **Settings** and scroll to **About**. **Version** shows the app version, then the build number in parentheses. See [Settings at a glance](https://waycar.dev/help/settings#about).

## Before you write

These pages cover the most common problems:

- [Can't connect to a Host](https://waycar.dev/help/cant-connect) and [What connection messages mean](https://waycar.dev/help/connection-messages)
- [mosh isn't connecting](https://waycar.dev/help/mosh-not-connecting)
- [Agent status shows Unknown](https://waycar.dev/help/status-unknown)
- [Notifications don't arrive](https://waycar.dev/help/notifications-not-arriving)
- [Chat Mode won't start or send](https://waycar.dev/help/chat-mode-troubleshooting)

## Privacy questions

For privacy questions or a data request, email privacy@waycar.dev. See [Privacy and analytics](https://waycar.dev/help/privacy).

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Waycar Help › Troubleshooting: https://waycar.dev/help/get-help